Hire vetted offshoreVirtual Medical Receptionists.
Sprint Labs recruits, vets, places and manages vetted independent virtual medical receptionists across Asia for companies in Australia, New Zealand, the US, Canada and the UK. You interview and direct them like an in-house hire. We handle the contractor agreement, fees, payments and engagement support.
- Full-time, dedicated, managed by Sprint Labs
- Named shortlist in 5–10 business days
- One flat monthly seat cost, no placement fee
- Role-specific AI training included
Recorded intros, prior work and references.
Get a virtual medical receptionist shortlist
Named, vetted candidates with recordings and rates. No account, no call required.
How much does an offshore virtual medical receptionist cost, and how does hiring one work?
A virtual medical receptionist through Sprint Labs costs roughly USD 1,550–1,800 per month all-in at mid-level and USD 1,900–2,150 for senior — one flat seat cost with no recruitment fee and no entity required. A good hire answers every call, books every appointment and keeps the diary full. Named shortlists land in 5–10 business days.
Embedded in teams across six markets
How fast can I get a candidate started?
Tell us the role
Two minutes, no account. Seniority, start date, anything specific.
We recruit and vet
Skills tests, a working session and reference checks against your brief.
You meet a shortlist
Named candidates with recordings, prior work and a flat monthly seat cost.
They start, we manage the engagement
Contracts, contractor fees and payments, time off, performance concerns and replacement sit with Sprint Labs. Role-specific AI training is available from their start, scheduled when it suits you.
Same role. A fraction of the cost.
Mid-Senior annual seat cost compared with hiring the same role locally in Australia, including employer on-costs.
- Dedicated full-time hire — included
- Contracted and managed by Sprint Labs — included
- Replacement at no extra cost — included
- Dedicated full-time hire — included
- Contracted and managed for you — not included
- Replacement at no extra cost — not included
Local figure: midpoint of the AUD 51,000–65,000 salary range (Employment Hero Salary Guide AU 2026 (Medical Receptionist), 2026) plus default employer on-costs. Sprint Labs figure: typical Mid-Senior price (band midpoint) × 12, converted from USD at the mid-market rate of 2026-11-05. Indicative only.
What does a strong virtual medical receptionist change?
Missed calls are missed appointments. A dedicated virtual receptionist answers your practice line, books and reschedules, manages recalls and handles the inbox — with coverage across the hours a local part-timer cannot, at a cost that usually undercuts an answering service.
What they own
- Answer inbound practice calls and manage the inbox
- Book, reschedule and confirm appointments
- Run recall and reminder cycles to reduce no-shows
- Process referrals and prepare patient paperwork
- Escalate clinical questions to practitioners promptly
What skills should a virtual medical receptionist have?
- Appointment scheduling
- Practice management software
- Phone & inbox management
- Patient triage protocols
- Recalls & reminders
- Billing basics
- Referral management
- Empathetic patient communication
Practical AI training for your virtual medical receptionist
A practice front desk runs on bookings, recalls, referrals and a busy inbox. Training shows your virtual medical receptionist where AI can help with that admin and why anything clinical goes straight to a practitioner, with no AI-drafted advice in between.
Sorting the practice inbox
Sort a synthetic practice inbox into booking requests, referrals, results enquiries, billing questions and urgent clinical messages, with a short summary for each item.
Anything that mentions symptoms or urgency is escalated to a practitioner under your triage protocol, and the AI sorting is spot-checked against each message.
Preparing recall and reminder messages
Draft recall and appointment reminder SMS and email templates in your practice's tone, covering confirmations, reschedules, cancellations and no-show follow-ups.
Templates contain no clinical detail, are approved by the practice manager before use and are sent only through your practice management software.
Processing incoming referrals
Extract patient details, referring doctor, reason for referral and validity dates from practice referral letters into a checklist ready for booking.
Each extracted detail is compared with the original letter, and missing or expired referrals are flagged before an appointment is confirmed.
Working from a de-identified inbox of 30 messages and referrals, they sort and summarise each one, draft booking replies to review stage and show which messages they escalated to a clinician and why.
Available once your team member starts, scheduled when it suits you. No additional training fee.
Explore our AI training programme →Brief the role in two minutes. Shortlist in days.
Virtual Medical Receptionist seat cost, USD per month.
Indicative monthly fee covering the contractor's fee, recruitment and vetting, contracts, payments and FX, management support, replacement and role-specific AI training. There is no separate recruitment fee; your exact quote is generated in-app. Benchmarks in USD, reviewed .
What it costs
An offshore virtual medical receptionist through Sprint Labs costs about USD 1,200 to 2,150 per month, all-in.
| Seniority | Monthly all-in rate USD | Approximate monthly AUD | Local salary, Australia AUD per year | Local salary, US USD per year |
|---|---|---|---|---|
| Associate | 1,200 to 1,550 | 1,714 to 2,214 | ||
| Mid-Senior | 1,450 to 1,800 | 2,072 to 2,572 | ||
| Senior | 1,750 to 2,150 | 2,500 to 3,072 |
USD ranges use the role's existing all-in rates across recruitment markets. AUD is an indicative conversion using Sprint Labs mid-market billing FX feed, dated 2026-10-21: AUD 1 = USD 0.69997032. Actual quotes use the rate at billing.
Local figures are annual salaries, not monthly all-in staffing costs. Blank cells mean no reliable, seniority-specific benchmark has been verified. No salary percentiles have been relabelled as seniority bands.
- Entry
- USD 1,300–1,550
- Mid
- USD 1,550–1,800
- Senior
- USD 1,900–2,150
- Entry
- USD 1,250–1,500
- Mid
- USD 1,500–1,750
- Senior
- USD 1,800–2,050
- Entry
- USD 1,200–1,450
- Mid
- USD 1,450–1,650
- Senior
- USD 1,750–2,000
- Entry
- USD 1,250–1,450
- Mid
- USD 1,450–1,700
- Senior
- USD 1,800–2,050
Entry-level covers capable candidates with 1–3 years' experience, best where the work is well defined and supervised.
Brief the role in two minutes. Shortlist in days.
Interviewing a virtual medical receptionist.
Call them, don't interview them
Ring as an anxious patient with a vague problem. Warmth, pace and the instinct to escalate rather than advise are what you are listening for.
Work sample beats CV claims
Sprint Labs screens every virtual medical receptionist on a short, realistic task drawn from the work you actually need done, then sends you the output alongside the CV. You see the standard before you spend an interview slot on it.
English and communication are scored
Written and spoken English is assessed and you get a voice recording before you interview, so you know how this person will land in a client call, a Slack thread or a handover note.
Add AI accent conversion for $1/hour per user.
If the role spends time on the phone, our AI accent conversion neutralises accent in real time so every call lands clearly with your customers — without losing the person behind the voice.
Real-time neutralisation
Accent is softened live on the call, with latency low enough that the conversation still feels natural.
Their voice, preserved
Tone, pace, warmth and intent stay theirs. It is your actual team member on the line, just easier to follow.
Your existing phone system
Layers over the softphone or dialler you already run. No porting, no new platform, nothing to retrain.
Hire a virtual medical receptionist from Asia.
Questions about hiring an offshore virtual medical receptionist.
How much does an offshore virtual medical receptionist cost?
Roughly USD 1,550–1,800 per month all-in for a full-time dedicated receptionist and USD 1,900–2,150 for a senior one supervising a small front desk.
Will patients notice they're offshore?
They notice the call being answered. Filipino receptionists have neutral, easily understood English, and where accent neutrality is critical our AI accent conversion add-on runs at $1/hour per user.
What AI skills will my virtual medical receptionist learn?
Your virtual medical receptionist learns to use AI to organise the practice inbox, prepare recall and reminder messages and process referrals. Clinical questions always go to a practitioner. Practice uses synthetic or de-identified material, and real patient information is used only inside the systems and tools your practice approves.
Do I need a local entity to hire a virtual medical receptionist offshore?
No. You sign a Master Services Agreement and Work Order with Sprint Labs, and Sprint Labs engages the virtual medical receptionist as an independent contractor. We handle contracts, fees and payments, engagement support and one monthly invoice. You direct the work day-to-day exactly as you would an in-house hire.
How long does it take to hire a virtual medical receptionist through Sprint Labs?
Most briefs produce a named, vetted shortlist within 5–10 business days. From there you interview, choose, and we handle the offer, contract and onboarding — typical brief-to-start is three to five weeks depending on the candidate's notice period.
What happens if the hire is not the right fit?
Tell us within the first 30 days and we replace them at our cost. After that, engagements carry a 60-day cancellation notice, which protects the contractor and gives you time to hand over work, but if you want to swap rather than offboard, we run a replacement search in parallel at no additional recruitment cost.
Is AI training included with this placement?
Yes. Once your team member starts, they can enrol in role-specific AI training with no additional training fee. You choose when they enrol, and the self-paced modules run during their normal working hours.
Can the training align with our tools and AI policies?
Yes. The course teaches general skills on practice material, and how your team member applies them depends on the tools, access and AI policy your business approves. If certain work must stay AI-free, they follow your rules. Third-party software subscriptions aren't included and are agreed during onboarding.
Brief the role in two minutes. Shortlist in days.
What other roles are often hired alongside?
Brief the role. See a shortlist within 5–10 business days.
Named, vetted candidates with recordings, prior work and references — plus a flat monthly seat cost in your own currency.
